Thank you for choosing to shop with stefanmichaels.com. Your satisfaction is my top priority, and I want to ensure that your shopping experience is smooth and enjoyable. Please read through the following return and refund policy to understand how I handle returns and refunds for various types of products.
1. Returns for Made-to-Order Merchandise
I take great pride in creating personalized products that are made to order according to your preferences. If you receive a made-to-order item that doesn’t meet your expectations please fill out THIS FORM within 7 days of receiving your order. To be eligible for a refund, the merchandise must remain unworn, unused, and returned in its original packaging.
Shipping costs for the returned item are not covered.
2. Returns for Non-Made-to-Order Items
For items that are not made to order, I am pleased to offer both exchanges and returns for a refund. If you wish to exchange the item for a different size, color, or style, please fill out THIS FORM within 7 days of receiving your order. I will guide you through the exchange process and provide instructions for returning the item.
3. Checking Product-Specific Return Policies
Please take a moment to visit the “Info” tab on each product’s page for more detailed information about its specific return and refund policy. I recommend reviewing this information before making a purchase to ensure that you understand the terms applicable to that particular item.
5. Return Shipping Costs
Customers are responsible for covering the return shipping costs for non-defective returns and exchanges. However, in cases of defective or incorrect items, I will provide a prepaid shipping label.
6. Refund Process
Once I receive the returned item and confirm its condition, I will initiate the refund. Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.
If you have any questions regarding my return and refund policy or need assistance with a return or exchange, please feel free to reach out to my customer support team at [customer support email/phone number].
I am committed to providing high-quality products and exceptional customer service. Thank you for shopping with [Your Ecommerce Site], and I look forward to serving you again in the future.
Warm regards,
Stefan Michaels